ABOUT US

The outsourced call center that you can trust and speaks your brand.


Our success is determined by our services and the ability to meet our clients’ needs

Who We Are?


As a leading provider of Contact Center Solutions world-wide with 25 years of experience in BPO Contact Center Source delivers quality and cost-effective solutions for financial, telecommunications, Business-to-Business, Business-to-Consumer, Insurance, Health Care, Transportation and Hospitality industries. Our enthusiastic and effective labor resources, strategic work approach and professionalism deliver beautiful returns on your call center solution investment. With services, which include: technical support, debt collection, customer service, telemarketing and back office support options Contact Center Source stands tall within its business and prides itself in delivering distinguishable, measurable and ultimately superior results.
With our Headquarters based in California, USA Contact Center Source operates a fully equipped State of the Art Call Center in Cairo, Egypt which allows us to deliver our solutions around the globe. The clients we service include major corporations in the US, Canada, Australia and the UK.

What We Do?


Contact Center Source provides a number of services which enhance and compliment the various day to day business process of your company. Outsourcing through us will enable your organization to reach your existing and potential clients with a high-quality standard of service in a cost effective and efficient manner. Our personalized and committed approach focuses on delivering services which are aligned with your organization’s values and goals in mind. We work with you to develop and implement a strategy which improves the productivity, efficiency, and results of your day to day business operations. We involve our client with the process of hiring, training, and monitoring their Cairo Team, with the vision that our office will be an extension of your Company’s Operations. Interested and want to know more about how can we help you grow your business, feel free to contact contact us and, we will be more than happy to answer all your questions.

Our People


The right relationship. A Project Manager, hand-selected to ensure optimal operations for your Brand. Agents – or Brand Specialists as our associates are known – who are invested in promoting your Brand, and delivering an exceptional customer experience. Training by professionals that provides knowledge of products, processes, culture and compliance. Executive leadership that is engaged with your business and aligned to your interests. An infrastructure team with deep experience in operational design that leverages your level of Involvement in operations. A Proactive Partner who’s dedicated to bringing actionable insights to your attention that can enhance your Brand’s performance. A Vibrant Culture that fosters creativity, innovation and team spirit.

Our Process


We collaborate with your team to deliver the systems and workflow best suited to your business need. We establish a plan to ensure your Brand’s optimal operations. We provide; A governance model that features Executive Business Reviews and Strategic Planning designed to deliver communication, accountability and performance. A collaborative Implementation process that maps every aspect of integration with our knowledge of contact center operations. An implementation and development team that includes veteran personnel certified in Customer Experience Management. Expertise in customer service, order management, up selling, cross selling and social media customer care that is provided via phone, email, chat and social media applications. Workforce Management that collaborates with you on recruitment, as well as forecasting, real-time monitoring and scaling staffing needs. A Quality Assurance process that drives your team’s best performance and engagement. Performance Initiatives with an emphasis on service level attainment and Continuous Improvement. Product displays to support our Brand Specialists as they are immersed in your Brand. A program customized to your business need with a competitive cost structure based on our history of delivering value for our customers.

Our Technology


Contact Center Source has invested heavily in technology, security and business intelligence. We feature an infrastructure based on the In house Custom Integrated Unified Contact Center application. Onsite engineering teams for the provision of skills-based automatic call distributor routing, callback and transfer capabilities; self-service interactive voice response (IVR) options; and comprehensive reporting on program data and KPIs. An expansion of capabilities to include artificial intelligence (AI) and chat bots. Our Quality Assurance platform, with Live Monitoring, Barge in, Whisper, Take over the call, disconnect the call and real time call recording, QA scoring, forecasting, scheduling, adherence and dashboard analytics. A highly tenured Technical Team with years of experience integrating third-party systems. Detailed, easily accessible, customized Reporting to include your required report structure and key performance indicators. Business intelligence – analytics, focus groups and customer surveys – that provides transparency to your operations and the keys to continuous improvement. Secure hardened physical site and technical infrastructure, including resilient connectivity.

WHAT OUR CUSTOMERS ARE SAYING ABOUT US?

Contact Center Source In Numbers

68

Clients


9.3M

Calls Made


8756K

Happy Customers


INTERESTED?
PLEASE CONTACT US